The missed-call text back: script and setup
When you miss a call, the caller gets a text from your business number within a minute. The text asks what they need, answers simple questions, and offers a time.
The text to send
Hi, this is [Business Name]. Sorry we missed your call, we're out on a job right now. What can we help you with? You can also book a time here: [booking link]Keep it short, friendly and from your real business name. Never pretend to be a person who doesn't exist.
Set it up in 4 steps
- Pick a tool that does missed-call text back on your existing number. Many phone systems and CRMs for local businesses have it built in. Search your phone provider's settings for "missed call text back" first.
- Paste the text above and swap in your business name and booking link.
- If your tool has an AI reply option, give it your FAQs and prices so it can answer the first question for you.
- Turn on a phone notification for every new conversation, so you always see it.
Test it
- From a second phone, call your number and don't answer.
- Time how long the text takes. Under a minute is the goal.
- Reply like a customer and check the answer makes sense.
Rules
- Only text people who called you.
- Include a way to stop the texts, like "Reply STOP to opt out," if your tool doesn't add it for you.
- Read the replies once a day for the first week.